FAQ

  • Digital Products are available immediately after purchase, physical products are made on order and are subject to lead times. on each product page we attempt to approximate a lead time(time to produce before shipping) and shipping times very based on location and availability. We strive to maintain our lead times and provide shipping of 3-5 days but can not guarantee delivery dates.

  • Due to the nature of our products all sales are final.

  • All sales are final. No cancellations or changes can be made.

     If the mailing address or name is incorrect, please contact us at support@customlayeredsolutions.com as soon as possible. Customers are responsible for new shipping fees if re-shipment is needed. 

  • All orders are packed to handle any distress that may occur during shipping. If you received a damaged item, contact support@customlayeredsolutions.com within 3 days of receiving your order. Please include documentation of damaged products and packaging.

  • We do everything we can to ensure you receive the right products. In the unlikely event a mistake was made, please email support@customlayeredsolutions.com with documentation of the wrong products within 3 days of receiving your order.


  • If your order includes tracking and you believe your mail is lost, please contact us at support@customlayeredsolutions.com, and a USPS claim will be filed on your behalf. 

     If an order is returned to us due to customer error (incorrect name, address, or package refusal), the customer is responsible for re-shipment fees. If the order is returned to us due to USPS error, a one-time re-shipment will be made free of charge. 

    If customers would like a re-shipment to replace the lost or stolen goods, customers are responsible for re-shipment fees.

  • Colors may vary slightly between online photos and physical products due to different screen settings across multiple viewing devices. We do our best to use consistent distributors for our materials but reserve the right to change at any time.

    *photos may include prototypes

  • No, all products are for personal use only. Reselling of any kind (including repurposing, adapting, redistribution,) is not permitted. Please contact support@customlayeredsolutions.com for wholesale or commercial license inquiries.


  • Terms of Use

    Effective as of August 12, 2024

    Welcome to the Layered Solutions LLC Terms of Use agreement. For purposes of this agreement, "Sites" refers to the Company's website, which can be accessed at Customlayeredsolutions.com. "Service" refers to the Company's services accessed via the Site, in which users can purchase digital and physical products. The terms "we," "us," and "our" refer to the Company. "You" refers to you as a user of our Sites or our Service. 


    The following Terms of Use apply when you view or use the Service via our website located at Customlayeredsolutions.com.

    Please review the following terms carefully. By accessing or using the Service, you signify your agreement to these Terms of Use. If you do not agree to be bound by these Terms of Use in their entirety, you may not access or use the Service.  

    PRIVACY POLICY

    The Company respects the privacy of its Service users. Please refer to the Company's Privacy Policy, which explains how we collect, use, and disclose information that pertains to your privacy. When you access or use the Service, you signify your agreement to the Privacy Policy as well as these Terms of Use.

    ABOUT THE SERVICE

    The Service allows you to purchase digital and physical products.  

    USE RESTRICTIONS

    Your permission to use the Sites is conditioned upon the following use and conduct restrictions: 
    You agree that you will not, under any circumstances:
    ·  access the Service for any reason other than your personal, non-commercial use solely as permitted by the normal functionality of the Service,
    ·  collect or harvest any personal data of any user of the Sites or the Service 
    ·  use the Sites or the Service for the solicitation of business in the course of trade or in connection with a commercial enterprise;
    ·  distribute any part or parts of the Sites or the Service without our explicit written permission (we grant the operators of public search engines permission to use spiders to copy materials from the sites for the sole purpose of creating publicly available searchable indices but retain the right to revoke this permission at any time on a general or specific basis);
    ·  use the Service for any unlawful purpose or for the promotion of illegal activities;
    ·  attempt to or harass, abuse, or harm another person or group;
    ·  provide false or inaccurate information when registering an account;
    ·  interfere or attempt to interfere with the proper functioning of the Service;
    ·  make any automated use of the Sites, the Service, or the related systems, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;
    ·  bypass any robot exclusion headers or other measures we take to restrict access to the Service or use any software, technology, or device to scrape, spider, or crawl the Service or harvest or manipulate data; 
    ·  circumvent, disable, or otherwise interfere with any security-related features of the Service or features that prevent or restrict the use or copying of content or enforce limitations on the use of the Service or the content accessible via the Service.

    ONLINE CONTENT DISCLAIMER

    Opinions, advice, statements, offers, or other information or content made available through the Service but not directly by the Sites are those of their respective authors and should not necessarily be relied upon. Such authors are solely responsible for such content.

    We do not guarantee the accuracy, completeness, or usefulness of any information on the Sites or the Service, nor do we adopt nor endorse, nor are we responsible for, the accuracy or reliability of any opinion, advice, or statement made by other parties. We take no responsibility and assume no liability for any User Content that you or any other user or third party posts or sends via the Service. Under no circumstances will we be responsible for any loss or damage resulting from anyone's reliance on information or other content posted on the Service or transmitted to users

    Though we strive to enforce these Terms of Use, you may be exposed to User Content that is inaccurate or objectionable when you use or access the Sites or the Service. We reserve the right but have no obligation, to monitor the materials posted in the public areas of the Sites or the Service or to limit or deny a user's access to the Service or take other appropriate action if a user violates these Terms of Use or engages in any activity that violates the rights of any person or entity or which we deem unlawful, offensive, abusive, harmful or malicious. The Company shall have the right to remove any material that, in its sole opinion, violates, or is alleged to violate, the law or this agreement or which might be offensive or that might violate the rights, harm, or threaten the safety of users or others. Unauthorized use may result in criminal and/or civil prosecution under Federal, State, and local law. If you become aware of a misuse of our Service or violation of these Terms of Use, please contact us support@customlayeredsolutions.com.

    DIGITAL PRODUCT TERMS OF USE AND DISCLAIMER

    Digital Products are for personal use only. You are granted one (1) non-transferable, non-sublicensable, non-exclusive license to use the Digital Products you have purchased through the Sites. You agree not to copy, reproduce, redistribute, alter, modify, share with third parties, display the content publicly, or create derivative works of Digital Products. All sales of Digital Products are final. No refunds are allowed due to the immediate access and nature of Digital Products. 

    LINKS TO OTHER SITES AND/OR MATERIALS

    As part of the Service, we may provide you with convenient links to third party website(s) ("Third Party Sites") as well as content or items belonging to or originating from third parties (the "Third Party Applications, Software or Content"). These links are provided as a courtesy to Service subscribers. We have no control over Third Party Sites or Third Party Applications, Software or Content or the promotions, materials, information, goods, or services available on these Third Party Sites or Third Party Applications, Software, or Content. Such Third Party Sites and Third Party Applications, Software, or Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness, and we are not responsible for any Third Party Sites accessed through the Sites or any Third Party Applications, Software or Content posted on, available through or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies of or contained in the Third Party Sites or the Third Party Applications, Software or Content. Inclusion of, linking to, or permitting the use or installation of any Third Party Sites or any Third Party Applications, Software, or Content does not imply our approval or endorsement. If you decide to leave the Sites and access the Third Party Sites or to use or install any Third Party Applications, Software, or Content, you do so at your own risk, and you should be aware that our terms and policies, including these Terms of Use, no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any Third Party Sites to which you navigate from the Sites or relating to any applications you use or install from the Third Party Sites.

    COPYRIGHT COMPLAINTS AND COPYRIGHT AGENT

    (a) Termination of Repeat Infringer Accounts. We respect the intellectual property rights of others and require that the users do the same.

    (b) DMCA Take-Down Notices. If you are a copyright owner or an agent thereof and believe, in good faith, that any materials provided on the Service infringe upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (see 17 U.S.C 512) ("DMCA") by sending the following information in writing to  support@customlayeredsolutions.com:
    1. The date of your notification;
    2. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
    3. A description of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
    4. A description of the material that is claimed to be infringing or to be the subject of infringing activity and information sufficient to enable us to locate such work;
    5. Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and/or email address;
    6. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
    7. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

    INTELLECTUAL PROPERTY

    You acknowledge and agree that we and our licensors retain ownership of all intellectual property rights of any kind related to the Service, including applicable copyrights, trademarks, and other proprietary rights. Other product and company names that are mentioned on the Service may be trademarks of their respective owners. We reserve all rights that are not expressly granted to you under these Terms of Use.


    EMAIL MAY NOT BE USED TO PROVIDE NOTICE

    Communications made through the Service's email and messaging system will not constitute legal notice to the Sites, the Service, or any of its officers, employees, agents, or representatives in any situation where legal notice is required by contract or any law or regulation.

    USER CONSENT TO RECEIVE COMMUNICATIONS IN ELECTRONIC FORM

    For contractual purposes, you: (a) consent to receive communications from us in an electronic form via the email address you have submitted and (b) agree that all Terms of Use, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your non-waivable rights.

    We may also use your email address to send you other messages, including information about the Sites or the Service and special offers. You may opt out of such email by changing your account settings, using the "Unsubscribe" link in the message, or by sending an email to support@customlayeredsolutions.com.

    Opting out may prevent you from receiving messages regarding the Sites, the Service, or special offers.

    WARRANTY DISCLAIMER

    THE SERVICE, IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, REGARDING THE SERVICE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY OR REPRESENTATION THAT ACCESS TO OR OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR DOWNLOADING AND/OR USE OF FILES, INFORMATION, CONTENT OR OTHER MATERIAL OBTAINED FROM THE SERVICE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF WARRANTY, SO THIS PROVISION MAY NOT APPLY TO YOU.

    LIMITATION OF DAMAGES; RELEASE

    TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE SITES, THE SERVICE, ITS AFFILIATES, DIRECTORS, OR EMPLOYEES, OR ITS LICENSORS OR PARTNERS BE LIABLE TO YOU FOR ANY LOSS OF PROFITS, USE, OR DATA, OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, HOWEVER ARISING, THAT RESULT FROM: (A) THE USE, DISCLOSURE, OR DISPLAY OF YOUR USER CONTENT; (B) YOUR USE OR INABILITY TO USE THE SERVICE; (C) THE SERVICE GENERALLY OR THE SOFTWARE OR SYSTEMS THAT MAKE THE SERVICE AVAILABLE; OR (D) ANY OTHER INTERACTIONS WITH USE OR WITH ANY OTHER USER OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF LIABILITY, SO THIS PROVISION MAY NOT APPLY TO YOU.

    If you have a dispute with our third-party vendors in relation to accessing the Service, you release us (and our officers, directors, agents, subsidiaries, joint ventures, and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. 

    If you are a California resident using the Service, you may specifically waive California Civil Code §1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."

    MODIFICATION OF TERMS OF USE

    We can amend these Terms of Use at any time and will update them in the event of any such amendments. It is your sole responsibility to check the Sites from time to time to view any such changes in this agreement. Your continued use of the Sites or the Service signifies your agreement to our revisions to these Terms of Use. We will endeavor to notify you of material changes to the Terms by posting a notice on our homepage and/or sending an email to the email address you provided to us upon registration. For this additional reason, you should keep your contact and profile information current. Any changes to these Terms (other than as set forth in this paragraph) or waiver of our rights hereunder shall not be valid or effective except in a written agreement bearing the physical signature of one of our officers. No purported waiver or modification of this agreement on our part via telephonic or email communications shall be valid.

    GENERAL TERMS

    If any part of this Terms of Use agreement is held or found to be invalid or unenforceable, that portion of the agreement will be construed as consistent with applicable law while the remaining portions of the agreement will remain in full force and effect. Any failure on our part to enforce any provision of this agreement will not be considered a waiver of our right to enforce such provision. Our rights under this agreement survive any transfer or termination of this agreement.

    You agree that any cause of action related to or arising out of your relationship with the Company must commence within ONE year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

    These Terms of Use and your use of the Sites are governed by the federal laws of the United States of America and the laws of the State of Utah, without regard to conflict of law provisions.

    We may assign or delegate these Terms of Service and/or our Privacy Policy, in whole or in part, to any person or entity at any time, with or without your consent. You may not assign or delegate any rights or obligations under the Terms of Service or Privacy Policy without our prior written consent, and any unauthorized assignment or delegation by you is void.

    YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE, UNDERSTAND THE TERMS OF USE, AND WILL BE BOUND BY THESE TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THESE TERMS OF USE, TOGETHER WITH THE PRIVACY POLICY REPRESENT THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.

  • Privacy Policy


    Layered Solutions LLC (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is for you to understand how we collect, use, and safeguard the information you provide to the Company and to assist you in making informed decisions when using our Service.  

    In this Agreement, “Sites” refers to the Company’s website, which includes Customlayeredsolutions.com.

    “Service” refers to the Company’s services accessed via the Sites, in which users can purchase digital and physical products. 

    The terms “we,” “us,” and “our” refer to the Company.

    “You” refers to you as a user of our Sites or Service. 

    By accessing our Sites or Service, you accept our Privacy Policy and Terms of Use and consent to our collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy.

    INFORMATION WE COLLECT

    We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to identify you personally, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit, and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your name, email, phone number, and address, which you submit to us through the registration process (shop checkout and newsletter subscription at the Sites.

    Information collected via Technology

    To access certain Service that do not require payment, you do not have to submit any Personal Information other than your name and email address when prompted. However, to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the "referring URL"), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies or small text files, including an anonymous unique identifier. Cookies are sent to a user's browser from our servers and are stored on the user's computer hard drive. Sending a cookie to a user's browser enables us to collect Non-Personal information about that user and keep a record of the user's preferences when utilizing our services, both on an individual and aggregate basis. For example, the Company may use cookies to collect the following information: to speed up your navigation of the Sites, to recognize you and your access privileges, and to track your usage on the Sites.

    The Company may use persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. 

    To access certain Service that require payment or shipping of physical goods, you will be prompted to provide Personal Information, including your full name, email, phone, credit card information, billing address, and mailing address, to our secure third-party e-commerce payment processing vendors. By providing your Personal Information for payment, you agree to your choice of third-party e-commerce payment processing vendors' terms of use and privacy policies. Our Company does not store nor have access to your payment information other than your full name, email, phone, billing, and mailing address. 

    Information you provide us by registering for an account

    In addition to the information provided automatically by your browser when you visit the Sites, you may need to create a personal profile to become a subscriber to the Service. If such a feature is available, you can create a profile by registering with the Service, entering your email address, and creating a username and password. By registering, you authorize us to collect, store, and use your email address per this Privacy Policy.

    Children’s Privacy

    The Sites and the Service are not directed to anyone under the age of 13. The Sites does not knowingly collect or solicit information from anyone under 13 or allow anyone under 13 to sign up for the Service. If we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at support@customlayeredsolutions.com. 

    HOW WE USE AND SHARE INFORMATION

    Personal Information:

    Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share your Personal Information with third parties without your consent for marketing purposes. We share Personal Information with vendors performing services for the Company, such as the servers for our email communications, who are provided access to the user's email address for sending emails from us. Those vendors use your Personal Information only at our direction and per our Privacy Policy.

    In general, the Personal Information you provide us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback, provide technical support, and inform users about promotional offers.

    We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law. 

    Non-Personal Information:

    In general, we may use Non-Personal Information to help us improve the Service and customize the user experience. We may aggregate Non-Personal Information to track trends and analyze use patterns on the Sites. This Privacy Policy does not limit our use or disclosure of Non-Personal Information; we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers, and other third parties at our discretion.

    If we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as outlined in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Sites so that you may opt out of the new information practices. We suggest you check the Sites periodically if you are concerned about how your information is used.


    HOW WE PROTECT INFORMATION

    We implement security measures designed to protect your information from unauthorized access. If account features exist, your account password protects your account, and we urge you to keep your personal information safe by not disclosing your password and logging out of your account after each use. We further protect your information from potential security breaches by implementing technological security measures, including encryption, firewalls, and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

    YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

    You have the right to prevent us from contacting you for marketing purposes. When we send promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional email. You can also indicate that you do not wish to receive marketing communications by emailing us at support@customlayeredsolutions.com. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out of the Sites, we may continue sending you administrative emails, including periodic updates to our Privacy Policy.

    LINKS TO OTHER WEBSITES

    As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information we collected through the Sites and the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Sites or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before using them.

    CHANGES TO OUR PRIVACY POLICY

    The Company reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or placing a prominent notice on our sites. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Sites and this privacy page for updates.

    CONTACT US

    If you have any questions regarding this Privacy Policy or the practices of our Sites, please contact us by sending an email to support@customlayeredsolutions.com

    The Privacy Policy was last updated on August 12, 2024.